Desert Cardiology Group
AI Receptionist · Live
DEMO — simulated data
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AI Receptionist · Live
Cora Dashboard
43min
Receptionist minutes saved today
94%
Handled without transfer
18
Calls today
2
Refills awaiting nurse review
Automation ladder — what Cora handles
Appointment scheduling
Caller intent captured, name and callback collected, routed to scheduling desk.
Routed
Prescription refills
Cora collects all 6 fields, reads back to confirm, then queues for RN approval.
✓ Automated
Human-in-the-loop: a nurse approves every refill
Test results
Caller flagged for clinical callback; Cora never reads results aloud.
Routed
New-patient referrals
Referring provider and callback captured; referral coordinator alerted.
Routed
Billing questions
Caller name and number collected, routed to billing desk with context.
Routed
Urgent triage
Cardiac emergency keywords trigger immediate 911 redirect + live transfer.
911 protocol
Detects cardiac emergencies, redirects to 911 + live transfer
Next automation available
Appointment scheduling — ready to enable
Cora can book directly into the practice calendar. Enable when the practice is ready — no new build required, it’s already wired.
Enable
Live call feed
| Time | Caller | Type | Outcome | Duration | Min saved |
|---|---|---|---|---|---|
| 12:41 PM |
…2035
|
Rx Refill | Refill queued | 2m 48s | +4 min |
| 12:20 PM |
…7716
|
Scheduling | Routed — callback | 2m 10s | +2 min |
| 12:05 PM |
…3364
|
Test Results | Routed — callback | 1m 43s | +2 min |
| 11:51 AM |
…9903
|
Billing | Routed — callback | 1m 25s | +2 min |
| 11:33 AM |
…9054
|
Scheduling | Routed — callback | 2m 12s | +2 min |
| 11:08 AM |
…6690
|
Rx Refill | Refill queued | 2m 28s | +4 min |
| 10:52 AM |
…3178
|
Scheduling | Routed — callback | 2m | +2 min |
| 10:37 AM |
…8129
|
Test Results | Routed — callback | 1m 21s | +2 min |
| 10:18 AM |
…4402
|
Referral | Routed — callback | 2m | +3 min |
| 10:05 AM |
…6402
|
Scheduling | Routed — callback | 2m 23s | +2 min |
| 9:58 AM |
…1147
|
Rx Refill | Refill queued | 3m 10s | +4 min |
| 9:44 AM |
…5217
|
Billing | Routed — callback | 1m 25s | +2 min |
| 9:40 AM |
…7521
⚠ URGENT — 911 protocol executed
|
Urgent | 911 protocol | 40s | — |
| 9:15 AM |
…2291
|
Scheduling | Routed — callback | 2m 7s | +2 min |
| 9:02 AM |
…4471
|
Test Results | Routed — callback | 1m 43s | +2 min |
| 8:47 AM |
…8830
|
Scheduling | Routed — callback | 2m 19s | +2 min |
| 8:31 AM |
…5583
|
Rx Refill | Refill queued | 2m 31s | +4 min |
| 8:12 AM |
…4417
|
Scheduling | Routed — callback | 1m 50s | +2 min |
| 11:15 AM |
…3945
|
Test Results | Routed — callback | 1m 34s | +2 min |
| 10:25 AM |
…1290
|
Scheduling | Routed — callback | 2m 6s | +2 min |
+25 earlier calls not shown
Refill approval queue
Doris Whitfield (FAKE)
warfarin 5mg
CVS on Washington Street
● Awaiting nurse review
Captured by Cora at 12:41 PM — read back and confirmed with caller
Queued for nurse review — nothing goes to the pharmacy without RN sign-off
Manuel Reyes (FAKE)
lisinopril 10mg
Rite Aid Palm Desert
● Awaiting nurse review
Captured by Cora at 11:08 AM — read back and confirmed with caller
Queued for nurse review — nothing goes to the pharmacy without RN sign-off
Gloria Ashford (FAKE)
atorvastatin 40mg
Walgreens on Highway 111
Approved by RN Dana Ortiz (FAKE) at 10:22 AM
✓ Approved — sent to pharmacy
Captured by Cora at 9:58 AM — read back and confirmed with caller
Queued for nurse review — nothing goes to the pharmacy without RN sign-off
Approved by RN Dana Ortiz (FAKE) at 10:22 AM — sent to pharmacy
Walter Simmons (FAKE)
metoprolol 50mg
CVS on Country Club Drive
Approved by RN Dana Ortiz (FAKE) at 9:05 AM
✓ Approved — sent to pharmacy
Captured by Cora at 8:31 AM — read back and confirmed with caller
Queued for nurse review — nothing goes to the pharmacy without RN sign-off
Approved by RN Dana Ortiz (FAKE) at 9:05 AM — sent to pharmacy
Cora is an AI assistant. All calls are logged; refills queue for nurse approval before any prescription is sent. — AI disclosure per CA AB 489